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Two Steps Away From CarDekho Auctions

Step 1: Registration Fee

Consumer Auctions: INR 1,100 Cash / Cheque / NEFT

Insurance & Banks: INR 5,700 Cash / Cheque / NEFT

Step 2: KYC Documents

PAN Card (Mandatory), Address Proof (Mandatory) and Bank statements

* Minimum security deposit is INR 10,000 which gives a buying limit
of INR 500,000 (INR 5 Lakhs)

AUCTION SOLUTION

FREQUENTLY ASKED QUESTIONS

About Us?

CarDekho Auctions provides a rich automotive platform that brings buyers and sellers of pre-owned vehicles together. Be it exchange vehicles, insurance vehicles or the bank vehicles we include everything in our auction portal

What we do?

We operate the largest Indian platform for exchanged cars. If you're looking for a pre-owned car, you've landed at the perfect place!

Where do we source vehicles from?

Exchange vehicles from consumer auctions, banks, leasing companies, insurance companies, OEMs etc.

What type of vehicles will be available?

4 Wheelers (Including passenger cars), 2 Wheelers, 3 Wheelers, Commercial vehicles, Construction equipment etc.

What is CarDekho guarantee program?

CarDekho inspected cars will be highlighted separately on the auction platform. In case there is a variance between the actual car and inspection details communicated at the time of bidding, buyers will be protected by CarDekho guarantee program and will have an option to refuse delivery.

How can I register?

1. Buyers can register for auctions by getting in touch with our team. For Consumer Auctions: ncdauctions@cardekho.com
Insurance: insauctions@cardekho.com

2. For Consumer Auctions cars, dealer needs to pay a one-time registration fee of INR 1,100 and submit appropriate KYC documents

3. Post payment of registration fee, a dealer will be able to access the platform through website & mobile app

4. Please note that for making a bid, an additional refundable security amount has to be deposited first

How does the security deposit work?

Security deposit is a refundable deposit that a buyer needs to deposit with CarDekho before bidding for any vehicle on the platform. Higher the deposit, higher is the buying limit on the platform.

Minimum security deposit is INR 10,000 which gives a buying limit of INR 500,000 (INR 5 Lakhs)

What are the KYC documents required for registration?

ID proof: Pan Card Copy (Mandatory)

Address proof ( Water bill / Telephone bill / Electricity bill)

Bank account statements / Photocopy of passbook (last 3 months)

If I have submitted KYC documents to Gaadi.com / CarDekho.com earlier, do I need todo it again for Auctions?

No. In this case a dealer only needs to submit the registration fee.

What does a dealer need to do apart from registration?

Registering with CarDekho Auctions gives a buyer access to the website and mobile app for auctions. For placing bids on the platform, a dealer will have to make a security deposit which is refundable.

What is the registration fee?

Registration amount is a one-time fee that a buyer needs to pay for getting access to the platform. As an introductory offer, registration fee for dealers interested in Consumer Auctions vehicles is INR 1,100.

What is the validity of the registration?

Registration for Consumer Auctions is a one-time exercise. Registration for insurance & banks auctions is valid for one year.

How can a buyer get a refund of security deposit?

Dealer can get in touch with our team and request for a refund in written from the registered email id/mobile number.

What is the commission CarDekho will charge?

1. For transaction price between INR 0-2 lakhs – 3% (including taxes)

2. For transaction price above INR 2 lakhs – 2.5% (including taxes)

How can I bid in an auction?

A dealer can bid in an auction through website (https://auctions.cardekho.com), mobile app or through email (ncdauctions@cardekho.com / insauctions@cardekho.com).

How many bids can I make in an auction?

Open Auction – In open auctions (where bids are visible) a dealer can put in unlimited number of bids.

Closed Auction – In closed auctions (where bids are not visible) a dealer can put up to 10 bids for each vehicle.

Will cars be pre-inspected?

Each and every vehicle coming through Consumer Auctions will be pre-inspected by CarDekho and will come with corresponding report. This will also include 10+ pictures capturing the vehicle exterior and interior details from all angles.

Can a dealer inspect the vehicles before bidding?

We believe in delivering a great experience to the pre-owned car dealers without going into the hassle of physically seeing a vehicle. Possibility of physical inspection will vary from vehicle to vehicle and same would be communicated during the auction.

Which bids are binding?

Highest bids for each vehicle are binding.

How can a buyer cancel bids placed in an auction?

Bids once placed cannot be cancelled.

How long does it take to get the approval from the seller?

Approval time differs from seller to seller. Usually we expect a seller to revert in 7-15 working days.

What all documents will a buyer get after the payment?

Form 28, Form 29, Form 30, Form35 (2 copies each), NOC, address proof and id proof and all the other documents required for smooth and hassle-free vehicle transfer process.

What is the approval process?

Highest bids on the platform for each and every vehicle is communicated to the seller. Seller approves these vehicles post analyzing the bids from all the channels. Some vehicles may not need an approval and will be sold directly at the highest bids.

What happens if the buyer backs out after getting the approval?

The reason for back-out would be analyzed:

1. If no genuine reason found, the dealer deposit would be forfeited
2. If a genuine reason is established or in case of a dispute, decision would be taken accordingly.

What will be the vehicle lifting process?

Post vehicle approval and payment in full, dealer can lift the vehicle from the designated place.

Contact Us

Are you a dealer?

If you're looking for a pre-owned vehicle, you've landed at the perfect place! We deal in:

Consumer auctions

Banks

Leasing companies

Insurance companies

CarDekho Office Address:

Floor 1st. & 2nd. Plot No. - 48, Opposite EPFO Building, Behind Hotel Taj Vivanta, Sector - 44, Gurgaon- 122003, Haryana, India

Join Us

Are You a Dealer?

0124 65101 44/45/55

insauctions@cardekho.com

ncdauctions@cardekho.com

bankauctions@cardekho.com